Privacy & Principles.

We collect information that you provide directly to us, such as when you create or modify your account, request support, or communicate with us. This includes your name, email address, payment information, and any other information you choose to provide.

• check_circleAccount Information (Email, Name, Team data)
• check_circleMonitoring Metrics (Uptime, Latency, Log data)
• check_circlePayment Information (Processed securely via Stripe)
• check_circleCommunication History (Support tickets, Chat logs)

We use the information we collect to provide, maintain, and improve our services, such as to personalize your experience and to provide the monitoring and alerting features you request.

• check_circleProviding core monitoring and alerting functionality
• check_circleAnalyzing performance and improving system reliability
• check_circleCommunicating about product updates and security notices
• check_circleProcessing transactions and sending related information

Security is the foundation of Zharp. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

• check_circleEncryption at rest and in transit (AES-256)
• check_circleRegular third-party security audits and SOC2 compliance
• check_circleGranular role-based access controls (RBAC)
• check_circleData retention policies tailored to your plan requirements

We use cookies and similar technologies to remember your preferences, understand how you interact with our platform, and to provide a more personalized experience.

• check_circleAuthentication and session management
• check_circlePreference persistence (Dark mode, Dashboard layouts)
• check_circlePerformance monitoring (Aggregated and anonymized)
• check_circleWe do not sell your data to third-party advertisers

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete the data we hold about you.

• check_circleRight to access and data portability
• check_circleRight to correction or deletion of personal data
• check_circleRight to object to or restrict processing
• check_circleRight to lodge a complaint with a supervisory authority